Cancellation & Refund Policy

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Bharat Yogavidya Kendra (BYK) is committed to providing high-quality yoga education and experiences. In alignment with this commitment, the following outlines our cancellation and refund policy:
 

1. No Refund Policy: BYK adheres to a strict no-refund policy. Once fees are paid, they are non-refundable under standard circumstances.
    

2. Course Adjustment Option: Participants have the option to adjust the paid amount against any other upcoming course offered by BYK. Alternatively, where feasible, access to course recordings may be provided as compensation.
    

3. Exceptional Circumstances Refunds: Refunds may be considered only in exceptional circumstances and at the sole discretion of BYK. In such rare cases, only 50% of the paid fee will be refunded. Participants seeking an exceptional refund must submit a formal request to connect@bharatyogavidyakendra.in for consideration.

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Refund Process:

To ensure clarity and efficiency in the refund process, the following steps will be followed:

 

1. Refund Request Submission: Participants must submit their refund requests via email to connect@bharatyogavidyakendra.in.

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2. Review and Approval: Upon receiving a refund request, BYK will review it within 48 hours. If the request is approved, the participant will be notified, and the request will be forwarded to the BYK Finance Team at mdpoffice@satsang-foundation.org.

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3. Processing Schedule: Due to limited resources, refund requests are processed only on the 15th and 30th of each month.

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Refund Timelines:
 

• Local Refunds (within India): Processed within 72 hours of initiation.
   

• International Refunds: May take 10 to 15 days due to the involvement of several layers of government approvals.​
  We request international participants to be patient as international refunds are subject to governmental approvals, which may cause delays.

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Course Cancellation by BYK:

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1. Participants will be promptly notified via email.

2. Alternative course date options will be offered. If participants agree, they will be moved to another course.

3. If not, full course fee refunds will be processed as per Refund Process Timelines (stated above)

4. For further assistance, contact us at connect@bharatyogavidyakendra.in

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Minimum Registration Clause: We require a minimum number of registrations to conduct a course. If this number is not met, the course will be cancelled. Participants will have the option to receive a full refund or to transfer the fee towards another course or future batch of their choice.

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Missed Classes, Sessions, and Carryover Policy:

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We value each student's journey with us; however, to maintain fairness and consistency for all participants, we cannot offer carryovers for missed classes, sessions, or monthly enrollments. Missed time is non-transferable and cannot be made up in subsequent sessions or months. We understand that unforeseen circumstances may occur, so in the event of missing an online session, participants will have access to the session's Zoom recording for three days following the class to help stay on track. This policy ensures our commitment to providing a structured and comprehensive learning experience while accommodating individual needs as much as possible. For example, if you have registered for a 3-month course (April, May, June), and you are unable to attend classes in May, you can't carry over May fees to July. 

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Escalation Process:

 

If you have concerns or unresolved issues regarding the refund process, please follow our escalation procedure:

 

1. Initial Escalation: If your concerns are not addressed satisfactorily, you may escalate the matter by writing to BYK Lead at vivek@bharatyogavidyakendra.in.

 

1. Secondary Escalation: Should the issue remain unresolved, you may further escalate it to our Senior Management Team at secretary@satsang-foundation.org.

 

We aim to resolve all issues promptly and efficiently, adhering to the highest standards of customer service.

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We appreciate your understanding and cooperation regarding our refund and escalation policies. These policies help us maintain the integrity and quality of our courses.

 

BYK reserves the right to revise the terms and conditions of this policy at any time and at our sole discretion.